Global digital business magazine- CIOLook is pleased to showcase Paul Umoh, the Managing Director of BON Hotels International, whose leadership is shaping the future of hospitality.
Paul has been an important influence on the West African hospitality of the future. His efforts toward developing local capacity and raising international standards have set a high threshold for the industry. Paul’s leadership personality is influenced by comprehensive knowledge of the market and by his ability to motivate and inspire his team, pushing them towards the company’s ambitious vision.
As Managing Director, Paul’s most critical responsibilities are strategic guidance and ensuring that BON Hotels International run at the peak levels of excellence. He remains accountable for monitoring the performance of more than 20 operational hotels. Other than this, BON Hotels International has also recently established a new Hotel Management brand, Yellow Trumpet and owns a hotel with the same name, Yellow Trumpet Asokoro Residence and Yellow Trumpet Boutique Hotel Wuse 2 opening in November 2024. Other than these, Paul makes short and long term plans and places BON Hotels International and its staff on the same platform as its competitors in the market. Paul emphasizes talent management, innovation and strategic partnerships, making smooth functioning and expansion, and prioritizing their core values of African hospitality at priority. Clarity of communications, strict quality control and market trend clear understanding also allow him to maintain a standard at all the properties.
Consistency of the customer experience is most crucial in the hospitality sector, and through employing a combination of standardized service protocols, frequent staff training, and an in-built company culture of delivery excellence, BON Hotels International is able to deliver this.
Paul and his team customize services offered by BON Hotels International to suit local culture while keeping it at international standards. He places emphasis on frequent quality checks, guest feedback, customised service, guest profiling, and technology-based inputs, which enable him to keep abreast of and respond to changing needs of his guests so that each visit is worth it wherever they are.
